Effective Date: 11/06/2023

At Overglide, we strive to provide the highest quality website design and development services. We are committed to ensuring your satisfaction with our work. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

1. Deposit Payments

• Non-Refundable Deposit: A deposit, typically 50% of the total project cost, is required to secure your project in our schedule. This deposit is non-refundable as it covers the initial planning, consultation, and design work we undertake to begin your project.

• Project Cancellation by Client: If you choose to cancel the project after the deposit has been paid but before significant work has commenced, we may, at our discretion, offer a partial refund based on the amount of work completed. Once substantial work has begun, the deposit will not be refunded.

2. Final Payments

• Non-Refundable Final Payment: The final payment is due upon completion of the project before the website goes live. This payment is non-refundable once the final files have been delivered and the website has been launched.

• Disputes: If you are dissatisfied with the final product, please notify us immediately. We will work with you to address any concerns and make reasonable revisions within the scope of the original agreement. However, once the website is live and the final payment has been made, refunds will not be issued.

3. Ongoing Support and Maintenance Services

• Monthly Services: If you have subscribed to ongoing support and maintenance services, you may cancel these services at any time by providing written notice. Cancellation will take effect at the end of the current billing cycle. Refunds will not be issued for partial months.

• Annual Services: If you have paid for ongoing support and maintenance services annually, you may cancel these services by providing written notice. Refunds for unused months may be issued at our discretion, minus any discounts or promotional pricing applied at the time of purchase.

4. Refund Process

• How to Request a Refund: To request a refund, please contact us in writing at [Your Contact Information] with your reason for the refund request. We will review your request and respond within [number of business days] business days.

• Refund Approval: Refunds will be granted at our discretion based on the circumstances of each case. If a refund is approved, it will be processed through the original payment method within [number of business days] business days.

5. Non-Refundable Services

• Third-Party Costs: Any costs incurred by Overglide on behalf of the client for third-party services, such as domain registration, hosting, or stock images, are non-refundable.

• Completed Work: Any work that has been completed and delivered to the client is non-refundable, regardless of whether the client decides to use the final product.

6. Amendments to this Refund Policy

Overglide reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any changes signifies your acceptance of the revised Refund Policy.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us:

Email: hello@overglide.studio
Phone: +91 86608 10061
Address: 1294, 13th Main, A Block, AECS Layout, Singasandra, Bangalore, India - 560068

By subscribing to Overglide’s services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.